Last Friday (19.04), fourteen Flamengo employees participated in the "Excellence in Customer Service" training. The activity was taught by João Carlos Quintanilha, the club's Human Resources manager.

"The goal of the training is to improve the work of employees who deal directly with customers, fans, members, and suppliers. For two hours, I talked about how customer service should be," said Quintanilha.

This was the club's first training session. Classes will always have a maximum of twenty people. According to the manager, this is a good number to ensure the activity is dynamic and engaging. Next Friday (April 26.04), other employees will undergo the same training.

"If everyone follows Quintanilha's teachings, it will be great. It will definitely improve our performance. It was also good because it was an opportunity for employees to be heard," said administrative assistant Maria Victorianna, who works in the General Secretariat.