Check out a special article with information about Nação and get your questions answered.
We've gathered the main topics about the Program to help you
By Flamengo Communication - inSince October 21, 10, Flamengo's fan membership program has announced several changes – The first of these was the presentation of the new name and logo of Nação. In addition to the visual identity, the redesign brought other new features, such as a welcome kit for new plans, new experiences, more content, and other exclusive benefits for members.
After analyzing the most frequently asked questions about the program's change process, we've compiled the most important points to help you better understand the Nação update process. Check out the main topics below:
What changes for the old Passion, + Love, +Love 2019, Love and +Race plans?
The plans mentioned have been discontinued, meaning they are no longer part of our catalog of products available for subscription. However, if you're already on one of these plans, rest assured: you still have a few months to adapt to the changes. You can automatically renew your contract until February 28, 02, for one final, one-time renewal for six (21) months. After that date, you'll need to choose a new plan.
What happens to the plans +Passion, +Passion 2019, +Passion 19, +Love 19, Love 19, Race, Wherever You Are and Nation Jr.?
Starting October 28, 10, all plans currently on automatic renewal will be changed to an equivalent plan (with new names). Once renewed for the new plans, a welcome kit corresponding to the new plan will be sent within 20 days. The changes are listed below:
• +Passion, +Passion 2019, +Passion 19 - LARGEST IN THE WORLD
• +Love 19 - MOST DEAR
• Love 19 - ALWAYS WITH YOU
• Race - WE PLAY TOGETHER
The Nação Jr. and Onde Estiver plans will remain as before and, according to the renewal, fan club members will receive a welcome kit.
Is it only possible to renew to new plans automatically?
No. You can renew early up to 30 days before the end of the term.
What changes in the loyalty program?
Starting October 28th, only the Jogamos Juntos plan will have the Loyalty Rule in effect, with a 10-point bonus for game attendance (valid for 1 months) and 12-point bonus for regular payments. See the new nomenclature adopted for the loyalty levels:
• Tetra - Player
• Penta - Top Scorer
• Hexa - Legend
Is loyalty to old plans still valid?
Loyalty plans will retain their points until the end of their term. When a member renews to a new plan, if it's not Jogamos Juntos, their points will be reset, as only the Jogamos Juntos plan will retain its loyalty levels.
Who is eligible for the welcome kit?
Only full members who sign up or renew for the Biggest in the World, Most Beloved, Always With You, We Play Together, Wherever You Are and Nação Jr. plans. The delivery period is 60 days.
What is the welcome kit for each plan?
All plans receive a certificate, sticker, brochure, and plan entry card in a Nação box. Additionally, each plan includes a free gift:
• Largest in the World - Stock Exchange
• Most Loved - Headphones
• Always With You - Portable Charger
• We Play Together - Collectible Cup
• Wherever You Are - Toiletry Bag
• Nation Jr. - Collectible Cup
With the reformulation, will any plan be entitled to guests?
Only the World's Largest plan.
Will those with an old plan be able to keep their guests?
Only renewing to the Largest in the World plan, the only plan that allows you to include up to 3 (three) guests.
Is it necessary to include the guest's name and CPF?
Yes, it will be necessary to include the name and CPF of the guests who benefit.
When can I add or remove guests?
The guest change can be made every 6 months.
Is it possible to include someone under 18 as a guest on the plan?
Yes, providing the name and CPF of the beneficiary.
Is it allowed to lend the guest ticket to other people?
No. The ticket card, whether for a guest or the plan holder, is personal and non-transferable.
How can fan club members who own businesses register their brands on Nação's partner network?
You must be a member of a fan membership plan and be in good standing. For step-by-step instructions on how to register your company as a Nação partner, click here and read a special article on the topic.
If you have any further questions about Nação, we recommend that you contact our Customer Service team through the following channels:
Online chat: mengo.com.br
Phone and WhatsApp: (21) 3512-1212
Greetings red and black!