Questions and answers about Flamengo vs. Emelec
Find out what you need to know about exchanging tickets for this game
By Flamengo Communication - inI bought my ticket and it says it's loaded onto my card. How do I print this voucher?
A: Starting this Wednesday (09/05), all STs will have vouchers created in their shopping carts on Superingresso, to print and bring for collection.
Where can I exchange it and what are the hours?
A: There are 29 different options, in different locations in the Rio de Janeiro metropolitan area. All points of sale are listed on the NRN website. Click here to find out which ones they are. The exchange period will always end two hours before the stores close.
I'm from outside Rio and can only arrive on the day of the game, what should I do?
A: We offer ticket exchanges at the Novo Rio bus station and Santos Dumont airport. Additionally, we have stores near the Maracanã stadium that will exchange tickets until the end of the first half.
What do I need to bring to exchange it?
A: Original photo ID, signed purchase voucher, and credit card used for the purchase. If the pickup is by a third party: Original photo ID, signed purchase voucher, credit card used for the purchase, a copy of an official photo ID of the cardholder, and a handwritten authorization from the cardholder authorizing the pickup.
How do I redeem the voucher on the website?
A: Access the website (flamengo.superingresso.com.br), log in, and go to your shopping cart. There you will find the option to redeem your voucher.
Who needs to sign the voucher?
A: The owner of the credit card used for the purchase.
My credit card was stolen. What should I do?
A: Simply present the police report from the incident when you pick it up.
A: Simply present the police report from the incident when you pick it up.
Can I pick up my ticket on the day of the game at Maracanã?
A: No! There will be no ticket exchange on the day of the game at Maracanã.
- Will I no longer be able to use my membership card for any games?
A: This measure, in principle, is only valid for the game against Emelec. Flamengo is committed to working hard to have this measure reversed or, at least, mitigated for future high-profile matches. We know that the membership card is one of the greatest benefits of the fan membership program and we are committed to fighting to ensure it remains so.