Official announcement about 2020 season ticket packages

See new resolutions and which one is best for you

By Flamengo Regatta Club - in 03/08/2021 às 18:00

This announcement is for those of you who purchased one of the ticket packages available for the 2020 season. We'd like to inform you of the available options and thank you for always being by our side.

In view of the determinations of the competent bodies due to the pandemic caused by Covid-19, football matches have been played behind closed doors since March 2020. Therefore, members who purchased the Maracanã, Brasileirão and Libertadores (group stage) packages were not able to use the respective contracted benefit.

We previously announced that packages would be automatically transferred to 2021. However, with the pandemic extending, we remain closed. With a view to gradually returning fans, we are now announcing new measures to offer the best solution for our fan club members. We are offering two options for using the invested funds. Please note that once a choice is made, it cannot be changed later. Members must make their choice on the website. mengo.com.br/pacotes, starting on 04/08/2021. The deadline for definition will end on 30/09/2021.

We also inform you that, as previously announced, the games that were played with an audience in 2020 will be offered as a bonus to the fan club members who purchased the packages and followed Mais Querido, that is, they will not be discounted, preserving the total amount invested in each package.

See below the options that will be available to choose from from 04/08/2021.

OPTION 1: Package converted into ticket credit

Members who opt for this option will receive the full amount invested in the package in ticket credits. This credit will be used exclusively for tickets to games with spectators in attendance. These credits will be valid for 12 months, starting from the next game with spectators (currently scheduled for August 18, 08). Furthermore, members who have a package will be given priority for ticket purchases, overriding priority for plans.

Example: A fan club member spent R$500,00 on the Brasileirão Package. This amount will be converted to R$500,00 for the purchase of tickets for games attended by fans and played at Flamengo's home stadium.

If the fan chooses this option, he/she will be able to use this credit exclusively to purchase tickets for Flamengo home games, in any competition, regardless of the package purchased.

OPTION 2: package converted into monthly payments from the Nação Program

Fan members who choose this option can convert the amount spent on the aforementioned package into monthly installments of the Nação Program for a period of 12 months. In this case, they must select the plan (and the number of guests, if any), and the amount in credits will be subtracted from the total cost of the chosen plan. If there is a positive difference, that is, if there are still credits remaining, they will be made available for ticket purchases for games with spectators, as soon as the stadiums are reopened, for matches where Flamengo plays at home (currently scheduled for August 18, 08). If the difference is negative, that is, if the amount in credits is not enough to cover the cost of the fan member plan, the member must pay the full amount.

Example 1: The fan member spent R$1.000,00 on the Maracanã Package. If he or she wants to sign up for another year of the Jogamos Juntos plan (totaling R$658,80), the fan will have the remaining difference (R$341,20) to use as ticket credits for games with fans in attendance at Flamengo's home games.

Example 2: The fan spent R$500,00 on the Maracanã Package. If he wants to sign up for another year of the Jogamos Juntos plan (totaling R$658,80), the fan will only need to pay the difference of R$158,80.

It is also important to highlight that, if no option is made between 04/08/2021 and 30/09/2021, option 1 will be considered.

We also emphasize that credit for tickets or subscriptions to a Nação plan will be credited to the CPF of the package holder. To help you better understand the entire process, check out the FAQ section below with the most common questions on the topic. If your question isn't among those listed below, contact our Customer Service team via the website chat. mengo.com.br, by phone or WhatsApp, on number (21) 3512-1212.

We thank you for your support and understanding for any inconvenience. We express our solidarity with all the friends and family of Covid-19 victims and look forward to the end of this pandemic together.

Greetings red and black!

FAQ

1) Until when can I make my choice?

Between 04/08/2021 and 30/09/2021, on the website mengo.com.br/pacotes

2) Can I choose more than one alternative?

You must choose only one of the two options available (subsequent changes will not be allowed):

OPTION 1: Package converted into ticket credit

Fans who opt for this option will receive the full amount invested in the package in ticket credits. This credit will be used exclusively for ticket purchases once stadiums are allowed to reopen and will last for 12 months, starting August 18, 08, for a Flamengo home match, regardless of the package purchased. Furthermore, fan members who have a package will be given priority for ticket purchases, overriding the priority for plans.

OPTION 2: package converted into monthly payments from the Nação Program

Fan members who choose this option may convert the amount spent on the aforementioned package into monthly installments of the Nação Program for a period of one year (12 months). In this case, they must select the plan (and the number of guests, if applicable), and the amount in credits will be deducted from the total cost of the chosen plan. If there is a positive difference, that is, if there are any remaining credits, they will be converted to purchase tickets for Flamengo home games with fans starting on August 18, 08, regardless of the package purchased. If the difference is negative, that is, if the amount in credits is not sufficient to cover the cost of the fan member plan, the member must pay the full amount.

It is also important to highlight that, if no option is made between 04/08/2021 and 30/09/2021, option 1 will be considered.

3) How many games can I buy with the credits?

You can purchase as many games as your total credits allow, depending on the value of each game. There is no pre-determined limit.

4) How long can I use my credits on tickets? And on discounts on the plan?

You will be able to use the credits for a period of 12 (twelve) months, starting from 18/08/2021, for Flamengo matches with fans and as the home team.

5) Who can use the credit or discount?

The CPF holder who purchased the package in question.

6) If I opt for ticket credits and, after a certain period of use, the remaining credit is not enough to buy a ticket, can I cover the difference?

Yes. For example: if the ticket price is R$50,00 and you have R$10,00 in credits, you will only have to pay the difference of R$40,00.

7) Can I use the credit on tickets for Flamengo games outside Maracanã?

Yes, but only in games where Flamengo is home-field player and tickets are sold by the club.

8) How do I access the platform to make my choice??

Visit the site mengo.com.br/pacotes

Choose one of the options and confirm the process.

9) If the public returns temporarily, but is suspended again, will the 12-month period for using credits or discounts be extended?

Yes, according to the new shutdown period.

10) How many tickets can I convert my credits into per match?

The number will be established according to the ticket purchase limit allowed within your fan membership plan and according to the total number of tickets that can be purchased by the general public.

11) If I convert my package into ticket credits, will I have priority in purchasing?

Yes. Those who purchased ticket packages will be first in line to purchase tickets for any Flamengo-hosted match, even before those with priority access plans.

12) Can the credits be used by another CPF?

Only the cardholder who purchased the package can use the credits. However, they can purchase as many tickets as they want, according to the ticket limit allowed per plan and for the general public.

13) If I choose an alternative, can I change it later?

No. Once confirmed, the option cannot be changed.

14) If I don't make any choice, what will happen?

Option 1 will be automatically considered, that is, the total amount will be converted into credit to be used on tickets.

15) Should my credit be used for a specific competition? For example, if I purchased the Libertadores package, can I use the credit for the Brasileirão?

Yes. The ticket credit will be valid for all games, regardless of the package, respecting Flamengo's home field advantage.

16) I had a more basic plan with a higher package. Can I upgrade to the Largest in the World plan, add guests, and, if I have credit, buy tickets for everyone?
Yes. If you choose to convert your package into a fan membership contract, you will be able to use any remaining credit (if any) to purchase tickets, regardless of the plan you choose.

17) I haven't used my credits after 12 months. What happens?

The credit will automatically expire from the system, with no extension for its use.